THANK YOU for supporting streamyx. They are now the one and only ISP which is the biggest, largest company with the largest, biggest customer base in Malaysia.
Going back to history, Streamyx was introduced in April 2001, reached its 100,000th customer in December 2003, hit the half million mark at the end of 2005 and had happy 915,000 customers as at end of February. Currently TM has close to 3 million dial up customers.
Using the current high speed Streamyx network, TM has been able to launch the Basic 4.0Mbps package and the 2.0Mbs package.
I have seen a normal Malaysian cursing their ISP, I have seen people set up an website to get a better broadband service, I have seen website that offers free anti-ISP banners, I can see a lot of ISPs out there, I have read the Ktak Minister itself asking for a better internet service, I have read surveys about CEOs not happy on Malaysian Broadband services, I have seen Dr Lim Keng Yaik saying "I hate the words BEST EFFORT!!!" and I was one of the earliest notified about "war in Malaysian Broadband".
My only question is "WHY" "WHY" and "WHY"
The Malaysians(including the Minister itself) has put in best effort to get a proper broadband service, why can these ISP put in (at least) EFFORT to give us a better SERVICE?
"BEST EFFORT" anyone?
(Click image for larger view)So far we have seen a normal Malaysian, a normal women, a normal teen, a normal guy, and a normal CEO complaining about broadband service in Malaysia, have we seen any big MULTI-National company doing so? Have we seen anyone complaining from a BIG private corporate company?
NO.......
WHY? Its "BEST EFFORT" ................................again
There is no term called "best effort" in multi-national companies itself, corporate building/offices and especially the ISP building/office itself...The word "BEST EFFORT" is not in their dictionary..... The only word exist is "Service Level Guarantee (SLG) of up to 99.9% efforts"....The Metro.e(1Gbps) is also part of a Service Level Guarantee (SLG) .
TM said they will be spending 6 million over the next 3 years in Metro.e( an high speed internet service targeted to corporates) when WE MALAYSIANS are suffering....
Started last week, Singaporeans get to enjoy a maximum 10GB of data usage(512kbps) for a price of approximately RM70 on their WIRELESS 3G network while we are still suffering for a proper fixed-line BROADBAND service on a "BEST EFFORT" term and service level.
Has Josh Lim done not enough? Has the Ktak Minister done not enough?
So WHERE DO WE "a normal Malaysian" STAND?
scamboy
Telco Talk
A Malaysian Internet user
2 comments:
It took me a year to get decent service in my area (Bangsar) and I have been crossing fingers since for no breakdown, etc.
Like any other country, the problem is lack of competition ... as soon as Maxis' HSDPA broadband has better coverage, I give it a go.
In other words, Streamyx gains 1Mn subscriber because people are increasingly needing internet and have no choice but to take Stramyx. But Streamyx should beware : I reckon that, when MAXIS gets more confident with its HSDPA coverage and massively advertises it, the cancellation rate at Streamyx will be quicker than a 40 year-old timber truck crashing into cars stopped at a highway toll gate.
I think its time to use service level guarantee(SLG) in streamyx and other broadband service.
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