Showing posts with label Internet. Show all posts
Showing posts with label Internet. Show all posts

Wednesday, March 03, 2010

New TM Blockbuster Deal

TM has launched 4 new broadband packages for the year 2010 called Blockbuster Deal (open the image in new tab for larger view):

With the new deal:
  • No charge on TM Homeline rental
  • Free calls between TM Fixed Line customers
  • Lower call rates to mobile and other fixed line networks
  • Free Wireless Modem with a 12-month warranty period
  • Free DECT phone with a 12-month warranty period
  • 1 Dynamic IP
  • 1 E-mail address
  • Installation and activation fee are waived
TM also launched 3 new voice packages (open the image in new tab for larger view):

"Customers will we able to upgrade to HSBB once the service is available" said Jeremy Kung, Executive Vice-President of Consumer, TM. Jeremy added that customers who signed up for the Blockbuster Deal will have to sign a new contract if they want to upgrade to HSBB.

I'm surprised that TM launched the Blockbuster Deal in a short time period as it recently launched the "Streamyx Super Upgrade Deal". For the record, TM launched their "Streamyx Super Upgrade Deals" for all current subscribers (including Streamyx Combo) just last November.

I guess now Streamyx users has more options to upgrade their speed/plans and in the same time lock them self to TM for another year or two.

FAQ: Blockbuster Deal

Sunday, February 07, 2010

DiGi Limited Edition Prepaid Internet

Just as I reported, DiGi has launched the Limited Edition Prepaid Internet starter pack.

Similar to the Celcom Broadband Prepaid, no registration is required.

More info here.

Thursday, February 04, 2010

A morning without DiGi Data Service

Today, it was a morning without DiGi mobile Internet(EDGE & 3G) for me. The time was about 8am and I wasn't able to receive any email on my Blackberry, surf using mobile Internet or use Twitter as I normally do. On top of that I needed to use Google Maps but the maps wasn't loading although my GPS worked.

DiGi did not pick up my calls to the customer service(016-2211800) when the problem occurred. But later today a notice was posted on the DiGi website:

Data Service Interruption
Dear DiGi Customers,

We are currently facing intermittent interruptions to our data services. Our engineers are investigating the issue now and working as fast as they can to restore services.

We truly apologise and regret the inconvenience caused. You can also follow us on Facebook for updates. Thank you.

It appears that the problem started with a "network interruption" in Melaka and Negeri Sembilan, according to DiGi via its official Twitter account-

Followed by this tweet, probably indicating a nationwide issue-

DiGi's data network resumed back at about 10am.

Tuesday, February 02, 2010

Time dotCom has launched FTTH up to 50Mbps (Updated)

Remember this post?

Its confirmed that Time dotCom(Tdc) has launched Fibre-to-the-home at selected location in Mont Kiara.

Details:
  • 2Mbps-RM149/month
  • 5Mbps-RM199/month
  • 10Mbps-RM329/month
There is also something called the "Boost" packages that will boost the speed to 50Mbps. It appears that the speed(50Mbps) does not work well with XP/Vista but works fine on Macs.

Update:
Here's the detailed packages:

TIME Fibre Broadband

BOOST Speed

(Free)

Additional BOOST @ 50Mbps

(Over monthly free limit)

2 Mbps (RM149/month)

10MBps for 10 hours every month

  • RM10 for 2 hours

  • RM18 for 4 hours

  • RM35 for 8 hours

5 Mbps (RM199/month)

50Mbps for 15 hours every month

10 Mbps (RM329/month)

50Mbps for 30 hours every month

*A telephone line is not required, only a fibre-optic connection and an optical modem which will be provided by TIME
*Two working days for installation including fibre-optic cabling works and activation

What is BOOST?
BOOST increases the base speed of the broadband service to a maximum speed for a predetermined amount of hours every month, relevant to the specific package a customer has signed up for.

Availability:

1st Phase: 7 condominium blocks at Mon Kiara(AVAILABLE NOW):
  • Mont Kiara Pines
  • Mont Kiara Astana
  • Mont Kiara Palma
  • Mont Kiara Bayu
  • Mont Kiara Pelangi
  • Mont Kiara Damai
  • Mont Kiara Sophia
2nd Phase: Greater Mont Kiara Community (in progress)
3rd Phase: Other Areas in Klang Valley (in future)

Sign up here or call 1800 18 1010. Website: http://www.time.com.my/consumer/time_fibre_broadband.asp

Sunday, January 31, 2010

Announcement: Streamyx disruption

Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Source

Saturday, January 30, 2010

Streamyx Cool UNI Pack

Finally it is now a reality.

1st or 2nd year tertiary(University & college) can now get a netbook and free broadband for 2 years at RM50 a month.

To be eligible to subscribe for the Streamyx Cool UNI Pack, students must meet the following criteria:
  • The students must be from households with a monthly income of RM3000 or less.
  • Students must be enrolled as 1st or 2nd year students at any public or private higher educational institution in Malaysia.
  • Students must be endorsed by the Student Affairs Unit of the respective university or college.
At RM50 per month, eligible students who subscribe to the Streamyx Cool UNI Package gets:
  • One Hewlett Packard (HP) Netbook with 250 GB harddisk, 1 GB memory plus free delivery anywhere nationwide
  • Free Streamyx broadband Internet access at 384Kbps
  • 50% discount on the 1st month subscription fee
  • One free wireless modem with a 12-month warranty period
  • Waiver of activation fee (RM75) and Installation fee (RM88)
  • One free Streamyx Zone account
  • 50 songs download per month for 12 months from Hypptunes (www.hypptunes.com.my)
  • One Streamyx email account
  • Dynamic Internet Protocol (IP)
To sign up, students would need to bring the following documents to any TM’s Streamyx sales counter or TMpoint outlet:
  • A copy of their Malaysian identification card
  • A copy of their student identification card
  • Application form with endorsement from their respective university or college
Get full details here.

Thursday, January 28, 2010

DiGi Prepaid Internet Data Only Sim

As I mentioned before, DiGi is launching the Prepaid Broadband pack soon.

Some details:
  • the Prepaid Broadband pack will cost RM25 with 5days validity
  • Download speed- 384Kbps
  • Upload speed- 128Kbps
I cannot confirm on the data limit but it should be either 1GB or 3GB.

Charges are RM10(5days), RM30(15days), RM50(25 days), RM100(50days).

Tuesday, January 19, 2010

Netbook package for university students, soon

The Malaysian Government and TM is working to made netbook and broadband service affordable to university students.

For a start, TM will offer the netbook package, including free broadband service, to 100,000 university students with a monthly installment of RM50 for two years.

Source

Monday, January 11, 2010

Maxis Broadband on Twitter

For those of you using Maxis Broadband, you may contact them via Twitter if you face problem with your Internet service or when you are not satisfied with their offerings.

Note that response time may take one day and you may be asked to file up a form here. The Maxis Broadband team will not put any effort in calling you up or contact you via alternative ways(other than Twitter) if you don't fill up the form because they are not interested with your Internet problem.

So far most of their tweets are related to filling up a form and marketing messages. They did not announce the network issues that broadband users faced last week.

http://twitter.com/maxisbroadband


Sunday, January 10, 2010

Govt to study rate of Broadband service

"The government will study the existing rate for broadband services so that its usage can be widened and would not pose a burden to users, said Information Communication and Culture Minister Datuk Seri Dr Rais Yatim."

"The ministry will find a way so that the charges for internet and broadband services in Malaysia are affordable and do not pose a burden to the users,"

"He said although the discussion on the payment rate was not welcomed by the service providers, the ministry was committed to reducing the charges so that more people could use the service."

"He said using the handphones as an index or indicator would be more accurate as there were now 28 million users of handphones in Malaysia and it could be said that most of them used handphones with the 3G service, which meant that the use of the broadband had increased."

"In another development, Rais announced that the government would construct more than 1,000 transmission towers of various sizes throughout the country this year to increase the penetration of broadband services in the country."

Source


Thursday, January 07, 2010

Maxis will suspend your Broadband service for hitting the limit

Update 1: Get LESS with Maxis Broadband. If you visit the Maxis Broadband landing page here, you will see the notice regarding this matter. At least now we know that Maxis Broadband does the action first and then notice later. Good job Maxis, I am sure your customers are HAPPY!

You can also read a related story carried by Mobile World.

_____________________________________________________

The next time when you start surfing with your Maxis Broadband service, make sure you count every single bit and bytes of it, because the folks at Maxis is gonna suspend your Internet service completely once you reached the data limit.

Image credit: Prasys’ Blog

Just last few days Maxis announced the data add on packages, now a number of users are complaining because Maxis has blocked their Internet connection for exceeding the given data limit.

In my opinion, what Maxis is doing is extremely wrong because no notice where given to customers and existing terms & conditions said that Maxis will limit the speed but not suspend the Internet service if a user exceed the given data limit.

From a positive side, doing this will free up the whole Maxis Broadband 3G network but in the same time the add on packages appear to be more expensive than the existing packages!

I will refer this to MCMC soon.

In the mean time, check out this post and also some of the comments in Lowyat Forum.

Friday, January 01, 2010

Maxis Broadband to offer Data volume add on

Starting 4 January 2010, Maxis will offer its broadband users an option to purchase additional data volume.

Two packages:
  • XtraMb500- 500MB for 30 days at RM18
  • XtraGig1- 1GB for 30days at RM28 (the 1st purchase before 31st January 2010 is free)
The additional data volume can be purchased via the My Account portal at https://myaccount.maxis.net.my/wbb/.

I am not sure if Maxis has started charging users once they have exceeded the given data volume of a broadband package.

Tuesday, December 29, 2009

Broadband Penetration Rate now at 31.4 per cent

Malaysia is getting closer to reaching its 50 per cent target of broadband penetration rate by 2010 in the domestic sector, having reached 31.4 per cent, surpassing the 30 per cent target set for this year.

Now, more people are using mobile phones which may come with broadband facility, he said.

"We should base our conclusions and data now on the number of mobile phones we own," he said.

"Malaysians currently own more than 28 million mobile telephones in the country, and this is a high rate of achievement in the use of mobile phones...but a study has not been done based on this reality. From now, we should be looking at other indicators besides the number of households," he said.

Original article

Monday, November 30, 2009

Broadband in Malaysia one of the highest price in the region

TM prides itself in the region when it comes to broadband, but not according to the Malaysia-Australia Business Council, Intel Malaysia and the consumers. A recent study on Internet quality conducted by Oxford University and sponsored by Cisco also pointed out that Malaysia was ranked a poor 48th among 66 countries surveyed (view the press release here).

Below are some important points extracted from the article "Investors put off by high-cost, low-speed broadband in M'sia" from The Business Times(Singapore).
  • "Malaysian broadband offers some of the lowest speeds in the region, but at the highest costs"
  • "The government must deregulate or liberalise gateways in order to improve competitiveness by providing larger broadband at lower costs," said Ryaz Patel, Intel Electronics country manager for Malaysia and Brunei
  • "The lacklustre quality and high cost of broadband is hurting the country's knowledge aspirations come on the heels of warnings by Australian businesses that slow Internet speeds were putting them off investing in Malaysia,"
  • "Large technical documents from Australia had difficulty getting sent over because of the poor quality broadband. Australian and American investors see this as a nuisance and an impediment to them to do business successfully here,"
  • "Malaysian consumers pay significantly more for broadband, but even to buy broadband wholesale as a service provider was 'frighteningly expensive' compared to its neighbours. "
The full article can be found here.


Tuesday, November 24, 2009

Internet Network: Upgrade for the Future, not now

When an ISP(Internet Service Provider) grows with more customers, a common issue that happens here is the increase of load/traffic on the network. This causes a degradation in the quality of the network as each new user or device is added. If this continues, at some point the network is unable to properly support the types and level of network traffic that the users generate.

To solve the slower speed that customers are experiencing, the ISP will have to upgrade the network. Employees at the ISP may not realize how important it is to properly plan for network upgrades. In many cases, the business may just add various network hardware devices, of varying quality, from different manufacturers, and different network connection technologies, to connect new users. Only when the network starts to fail and then we will see more real money being invested on the network.

Malaysian ISPs should upgrade the network for the future, not to meet the demand of the traffic today. Most of the wireless ISP will only upgrade a site every 3-6 months when needed, but when the time a site is upgraded, the traffic also gets doubled. This is because the network was upgraded to meet the traffic 3-6 months ago, not today or for the future.

With the current slow Internet connection that we have in Malaysia today, its a proof that Malaysians ISPs has failed in network planning and not done well in ensuring customers get the speed that they are paying for. The world is laughing at us with the recent study that says Malaysia's broadband quality is below par while certain company may pride them self on the poor quality of service that they offer.

If investment on backhaul/backend is expensive, then ISPs should be collaborating with each other for the benefits of the consumer rather than just thinking of making money or signing up new customers. The communication regulator must step up and brave themself to play the most important role to ensure that all these will happen. Until then, broadband will remain as a service, not a necessity.

Friday, November 13, 2009

Mobile Broadband is not for Everyone

In my opinion, the mobile Internet operators are not doing enough in educating consumers when it comes to mobile broadband.

Let me clarify.

There has been a lots of perception that 3G broadband can be compared to your Streamyx at home. Well that is totally wrong. First of all, the 3G technology was never built to replace fixed broadband service. It was built to allow faster Internet speed with light surfing on your mobile phone. Fixed line services such as Stremayx was built to handle heavy traffic such as video, heavy downloads and more.

To make their 3G investment more profitable, the 3G operators has extended the 3G Internet access for use on computers.

Who should use 3G mobile broadband?
  • Those who use WiFi in Starbucks or Coffee Bean
  • Those who require Internet access while on the move(not at home or travel frequently)
  • Those who use light Internet services such as web browsing, emails, Youtube without HD, social networking, reading online..etc
  • Not for heavy downloaders (such as P2P)
  • Those who don't use it for than 6-8 hours a day
  • Not for gamers
In my opinion, 3G mobile broadband should be used as a secondary access to your fixed line services such as Streamyx. If you are comparing your 3G mobile broadband service to Streamyx, then you are using it for the wrong reasons since 3G will also need to cater for voice services.

That is why the telcos are limiting the usage of 3G mobile broadband to control the data traffic on the network. This is expected to continue since bandwidth/backhaul/maintenance is expensive on a 3G network.

It is time that the mobile operators put in more effort to educate consumers on this matter rather than thinking of ways to sign up more broadband users and hog up the network.

You can compare Streamyx to a technology like WiMAX since WiMAX is built for Internet.

Are you the right mobile broadband user?


Monday, November 09, 2009

Asia-America Gateway (AAG)

The new Asia-America Gateway (AAG) undersea fiber optic cable between Southeast Asia and the United States will be commercially available starting tomorrow.

The US500 million project is lead by TM plus 18 parties including AT&T Inc., Bayan, Bharti, BT Global Network Services, CAT Telecom, ETPI, FPT Telecom, the Government of Brunei Darussalam, PT Indosat, PLDT, Saigon Postel Corporation, StarHub, Telcotech, TELKOM Indonesia, Telstra, TNZL, Viettel, and VNPT.

This is the first submarine cable system linking Southeast Asia directly to the United States. It will connect 10 locations in eight countries across the Asia Pacific region, namely Malaysia, Singapore, Thailand, Brunei, Hong Kong, the Philippines, Vietnam, Guam and Hawaii with the US West Coast.

The 20,000 kilometre-long cable system is free from natural disasters like earthquakes and tsunamis and will have a capacity of 480 Gigabits per second. If you experience faster Internet speed and less buffering on Youtube during the past few months on Streamyx, now you know why.

Hopefully, other ISPs like Celcom, Maxis, DiGi and P1 will utilise this new cable system.

http://www.asia-america-gateway.com

Related Post:

Wednesday, October 21, 2009

Ministry directs SKMM to investigate, but no details on action

Note: The text highlighted in RED are my personal opinions.

Govt directs SKMM to investigate high cost of IT services

The Government has directed the Malaysian Communications and Multimedia Commission (SKMM) to study the reasons behind the high cost of providing Information Technology (IT) services in the country. (why now, isn't the cost "high" all these years?)

Information, Communications, Culture and Arts Minister Datuk Seri Dr Rais Yatim said there were numerous complaints on how expensive it was to obtain IT services here, while the quality -- particularly connection availability and speed -- was not up to expectation.(Streamyx was launched 2001, this year is 2009, probably 2019 we can get the speed(and quality) you are talking about)

“The Government would also like to know why the cost for IT services is high in Malaysia. Consumers’ main grouse is that they are charged more compared with users in other countries but the quality of service is not up to mark.(The cost has always been high because the regulator was not playing a proper role (bringing down the cost).)

“We want to know how it (the cost) can be brought down and at the same time improve on the quality,” he told reporters after a briefing at the SKMM on Wednesday.(ISPs are thinking of increasing cost, because the cost of bandwidth is expensive, deploying coverage is not easy, plus as long as TM is the national broadband player, other ISPs will have a little space to grow)

Rais said SKMM must also see to it that providers deliver what they promised consumers, adding that if a provider promised Internet surfing speeds of 10MB (megabytes) per second, the public should not be experiencing a “slow as tortoise service at one or two megabytes.”(Why are you telling this to the public? We already know, thanks for informing)

He said providers whose services failed to meet expectation must be dealt with, adding this was where the Commission, as the enforcement authority, should play its role to ensure the public was not shortchaged, (talking the talk without walking the walk, thanks for informing us your job responsibility)

Rais said efforts must be taken to close the digital gap between rural and urban areas, adding that fixed telephone line providers must expedite the laying of optical fibre cables so that people in districts and kampungs (villages) could also enjoy Internet service.(Fixed telephone line providers with an S? I only see one major player who also owns the optical fibre cables that you are talking about)

On another matter, the minister said 11 cases related to violations committed in cyberspace had been to court, adding the nature of cases included sending lewd and vulgar SMSes and e-mail, and comments insulting the Sultan of Perak.

He said there were a “good number of cases” that had been brought to the Attorney-General’s Chambers and the Commission would leave it to the A-G to decide whether or not prosecute the offenders.

Rais reminded the Commission of its responsibility to ensure that all cyberspace users in the country follow laws and regulations, adding it should not hesitate to take action against violators.

“I must however stress that we are not practising censorship but there are laws that need to be respected and adhered to.

“The public’s interest and safety, as well as the country’s security, need to be looked after and that is why the Commission must do its job to see to it that users follow guidelines,” he said.

Source

P.s: You should also read "Inaugural GoMobile Conference kicks off GoMobile 2009"


Monday, October 12, 2009

New Maxis Broadband Plans

The Maxis Broadband team has taken huge steps with the launch of these new broadband packages as the company has been losing market share far behind Celcom in the 3G broadband market.

Maxis Broadband With Device Packages

Some of the rates shown above are for current Maxis users and after deducting the direct debit rebate. The most interesting package here is the 2GB package at RM48 including a free ZTE modem(not sure if its an USB modem) and 2 months of free usage with an upfront fee of RM168(non-refundable), no contract.

Maxis Broadband No Device Packages

The difference between RM68(after RM10 direct debit rebate) and RM48 package is that the RM48 package is specifically targeted to the 18-25 age group, while if you are not within this age group then you can opt for the RM68 package.

The detailed new Maxis Broadband plans can be viewed here

My opinion:

These new packages are expensive if you are not a Maxis customer and if you don't use direct debit for 12-months, however I think some of the packages are interesting, for an example the three 2GB data limit packages between RM48-RM68 a month.

It is a good move to offer such packages based on data limits. In other words, the more data you use, the more you pay for it. It will also allow Maxis to upgrade the network bandwidth when necessary as they will be no more excuse that customers are hogging up their network. It's a good start for Maxis and I hope to see them improve the 3G network with the launch of these new broadband packages.

No speed details were mentioned in the new packages above, probably the Maxis Broadband team forgot to include those information.

I believe Celcom will follow up with similar packages however they will have to fix the network issues and improve their current broadband user's experience.

Personally, I think the new Maxis Broadband packages are better than Celcom's broadband offering, for now.

Update 1: The 2GB Home Value device package comes with the big, old ZTE MF600 modem.

Note: 3G broadband is an alternative to Streamyx or your fixed broadband, I strongly advice you to retain your fixed internet service if you are a heavy broadband user.

P.s: The first thing to do is to cancel my Celcom Broadband Advance Plan as the experience has been disappointing over the past few months. Hoping that Maxis Broadband will give me a better experience.

Wednesday, October 07, 2009

Celcom Unlimited Data Plan at RM38

New Celcom Broadband plan at RM38 per month with max speed of 128Kbps, no contract.

You can only subscribe it with a postpaid voice plan and data is limited to 500MB per month. If you exceed this data limit, you will experience slower speed for the month.

This data plan has been available for sometime in Celcom but it was only offered to selected customer(on invitation).

I will like to thank Celcom to make a first move in offering such low entry package. I did mention in April that such entry level data plan "could drive the adoption of mobile application on mobile phones". Read "Mobile Internet: Speed vs Connectivity".

To subscribe, you need to walk in to Celcom Branch and fill up a form although this is an add on service to your postpaid line (unlike DiGi, you can just make a call to subscribe for data). Celcom's number one service?

Question:

Why is Celcom calling this broadband at 128kbps when even DiGi don't claim their faster EDGE at 200Kbps as broadband?

P.s: Are you aware of the new Celcom Blackberry Prepaid and Postpaid 2G offerings? Read "
Celcom releases BlackBerry 8520 packages"